Ubee DDW366 Betriebsanweisung PDF herunterladen (Seite 15)

Ubee Interactive 2.3 Validate Connectivity/Connect Devices to the Network

DDW3612 Subscriber User Guide • July, 2010 11

4. When prompted, enter the Network Key.

The Network Key = DDW3612 plus the last 6 characters (3 octets) of the cable

modem’s MAC address (upper or lower case).

Example: DDW36127CD4BE

The device MAC address can be found on the device label, or refer to “Cable

Modem - Information” on page 12.

5. Confirm connectivity by opening a web browser and going to any web site

(for example, http://www.wikipedia.org).

Note: If having wireless issues or questions, refer to “Wireless Network

Deployment and Troubleshooting” on page 52.

2.3.2 Additional Troubleshooting Information

Use the following tips for troubleshooting the installation.

 None of the LEDs are on when I power on the Wireless LAN Cable Modem.

 Check the connection between the power adapter and the cable modem.

Power off cable modem and wait for 5 seconds and power on the modem

again. If the problem still exists, there may have a hardware problem.

 The Ethernet 1, 2, 3, or 4 LED on the cable modem is not lit.

 Try restarting the computer so that is could re-establish a connection with the

cable modem.

 Check for a resource conflict (Windows users only). To do this: (1) Right-click

on the My Computer icon on your desktop and choose Properties. (2) Click the

Device Manager tab and look for a yellow exclamation point or red X over the

NIC in the Network Adapters field. If you see either one, you may have an IRQ

conflict. Refer to the manufacturers documentation or you cable service

provider for further assistance.

 Verify that TCP/IP is the default protocol for your network interface card (NIC).

 Power cycle the cable modem by removing the power adapter from the

electrical outlet and plugging it back in. Wait several minutes for the cable

modem to re-establish communications with your cable service provider.

 General Connectivity Issues:

 If your PC is connected to a hub or gateway, try connecting the PC directly into

an Ethernet port on the cable modem.

 If you are using a cable splitter, try removing the splitter and connect the cable

modem directly to the cable wall outlet. Wait several minutes for the cable

modem to re-establish communications with the cable service provider.

 The Ethernet cable may be damaged. Try another cable.

 If none of these suggestions work, contact your cable service provider for further

assistance.

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